La certidumbre que podamos dar a nuestros clientes de que sus pedidos van a llegar en tiempo y forma muchas veces es más valorado que las condiciones comerciales, descuentos o en algunos casos, aspectos mismos del producto. Esto hace que un excelente Nivel de Servicio comience a ser una necesidad básica para mantener una relación … Continued

Company growth is one of the main challenges faced by executives. Under this strategy they pursue initiatives such as incorporating new clients, entering new channels, covering new geographies and extending their product portfolio and categories. Combining these strategies has made it difficult for the companies to maintain profitable growth throughout the years. The importance of … Continued

The task faced by an executive in a company is in many ways similar to the task of a consulting team when it arrives to an organization. A comparative analysis of these two tasks allows us to reach a series of reflections that, when implemented, increase the chance of success in the task of the … Continued

THE CHALLENGE The main objective of any business is profitable growth through customer satisfaction. Satisfaction is in essence the culmination of a series of pleasant experiences that customers have with the company, and although it is essential to measure it, the results don’t indicate how to obtain it. Satisfaction is in essence the culmination of … Continued

It happened in a company… “We have several Board Meetings with the same topic,” mentions one of the directors, “the growth we are achieving in sales and gross contribution is not reflected in the operating profit of the company and we still don’t have a clear answer as to what we do.” The Director General … Continued