Nowadays we are hearing several questions from our clients on how to improve operational efficiency, as a way to guarantee profitability of the companies in these times of economic crisis. Generally that question comes with an interest in making the operation stand out as a competitive differential in customer service in several sectors or industries. In this uncertain context, … Continued
When a business is undergoing critical problems with low customer service levels and inventory imbalances, it’s common that many initiatives are created throughout the areas, some of which may even be contradictory, generating an increased pressure for improvement; however, concentrating in a few initiatives to focus on what is relevant may be the best way. … Continued
CONTEXT AND CHALLENGES OF THE BRAZILIAN CERAMIC TILE MARKET The Brazilian ceramic tile market is the second in terms of production and consumption in the world, and it stands out for the constant growth and increase in product variety. In the last 7 years, average production in Brazil grew over 5% a year, while the average growth of the … Continued
BACKGROUND Portobello is a Brazilian company with open capital and today is considered one of the largest companies for ceramic flooring in Latin America. It has maintained average annual growth of 20% in the last five years, and in 2013, Portobello achieved sales of more than $1 billion reales, which represents about $6 billion Mexican … Continued
GENERAL PROBLEM One of the main challenges presented by the organization today is the alignment of its structure and management model with the objectives of its strategy. The question on: How should the dynamic between the internal actors and their main interest groups be managed, measured and structured? It continues to be an issue in … Continued
WHAT IS THE CONTEXT OF THE BUSINESS? The company in our analysis imports, manufactures, markets and distributes medicines and personal care products within its network comprised of more than 400 pharmacies of the retail channel and sales to distributors. Its network in 2013 was made up 1 plant, 6 distribution centers and more than 180 … Continued
PROBLEM The company had a traditional organizational structure and realized it was in danger of becoming obsolete. The great risk was to lose market share by not adopting new methods of commercial organization. Consequently, this could lead to low product availability, loss of clients, and high operation costs. The company needed to answer the following … Continued