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Improving Customer Service and reducing Service costs in the construction industry

PROBLEM The company belonging to the construction industry was facing two issues within the distribution and production areas. One was the operational complexity of the logistics of production and delivery that encumbered swift decision-making, resulting in loss of confidence on the part of the clients, high order cancellation and thus, loss of sales. On the … Continued

The Textile Industry How to deal with demand uncertainty?

Current situation of the Textil Industry The textile industry is closely aligned with the fashion industry. As a result, companies in this industry face challenges significantly different than other industries such as the automotive, consumer, construction, and among others. One of the processes most distinguished by its complexity is demand planning and supply capabilities, due … Continued

Sales and Profit impact at Herdez Group due to new Supply Chain Strategy

Herdez Group Report to the Mexican Stock Exchange (BMV)in the Third Quarter 2009: “… Net income in the period was $ 12.2 million USD, 53.3% higher than obtained during the third quarter of 2008. On a cumulative basis, the Group’s net sales amounted to $474.8 million USD, 18.6% more than the first nine months last … Continued

Consumer Products Industry

The Consumer industry in Mexico is one of the most important, with increasing growth in the last years. It has evolved from being focused on cost reduction to having greater integration and interaction among the participants in its chain: focusing on maximizing the benefits for each one. The consumer products industry is composed of companies … Continued

Optimization of the Distribution Network to face growth

The current business environment is characterized by growing consumer sophistication and a fierce competition to attract and retain them. This imposes incessant pressure on the consumer goods companies to search for new avenues for growth and improving customer service. A leading B2C company is seeking to launch new categories and products as an avenue for … Continued

Configuring a Distribution Network for a Consumer Products company

PROBLEM The following problems and challenges were presented: The need for a methodology that would determine the necessities and configuration of the distribution network. The identification of possible scenarios for redesigning the distribution. To redesign the operation processes for the distribution centers. To estimate the capacity of the centers with the new operation process. To … Continued

Increasing Service Level in the Food industry

PROBLEM The company was faced with a drop in the fulfillment of their service to their branches and their direct customers, resulting in a lack of product on the market. Some of the causes for this deficient service were: Lack of adequate planning and inventory replacement. Deficient physical management of inventory, which is more critical … Continued